Delivery and return
Delivery and delivery costs
The delivery time set on the website is merely indicative. However, Mominti will endeavour to respect this time frame but will not be liable if the initially estimated time frame is exceeded.
Delivery will be made to the address you provide, which may be different from your usual residence, and may be sent to your workplace or even to a third person to whom you wish to give a gift. It could occur that identification of the buyer or the person to whom the product is addressed will be required by means of an official identification document and/or signature of the delivery note. In case you need to make any changes to the address provided, please reach out to the delivery company directly. Mominti will not be held responsible if the order cannot be delivered due to a mistake in the address and is sent back to us. If this occurs, we will arrange a refund once we receive the returned order.
The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will appear before the customer confirms the order.
The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears on the website. In all cases, the delivery charges that appear at the moment the order is placed shall apply.
Impossibility of delivery
If after two attempts we are unable to deliver your order, the transport company will store the product for 15 days so that you can collect it. In addition, we will leave you a note explaining where your order is and how to collect it. If you are not going to be at the delivery location at the agreed time, please contact the transport company to arrange delivery on another day. After 15 days, if the order has not been delivered for reasons not attributable to us, we will be authorised to recover the products, without the possibility of claiming them.
Exchanges and returns
The customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size, without the need for justification, within 14 calendar days from the receipt date (the date the delivery service has delivered the package). If the products in their confirmed order are delivered separately, on different dates, the receipt date of the last product shall apply for the purposes of the return.
Please email us at info@mominti.com to register your return or exchange. If you return a defect product, please let us know what kind of defect you noticed.
As we are a small business, we kindly ask you to cover the return shipping costs yourself.
For a full refund or exchange, it is important to meet the following conditions:
You have requested and submitted an online return (stating your original order number) within 14 days of the delivery date, and then returned the item to us within 14 days of submitting the return. Items not returned within this period will not be accepted.
The item is in its original condition, with all hang tags, stickers and clear packaging still present and attached.
The item is clean (without stains such as white deodorant stains, make-up stains or strong odor), unused, undamaged, unaltered and unwashed.
Please include a note in the package with your name and order number, so we know the package is from you.
If the item does not arrive in the above condition, we unfortunately cannot process a return. We will inform you through email if this is the case. If you wish to receive the item back, you will have to pay the shipping costs again yourself.
Processing your return
Once your return has been delivered to us and meets the above mentioned conditions, you will usually be refunded within 7 business days. You will receive an email notification once your order has been refunded. A credit will automatically be applied to the original payment method. Extras, such as express shipping, are not refunded.
Not seeing your refund?
You should receive your refund within a few business days of receiving the refund notification. If you do not see the money in your account, please contact your bank before contacting us.